Privacy Policy

Cookies

Cookies may be disabled in the customer’s web browser, although this may affect usability of the
site, especially our online shop. Google Analytics data is automatically deleted after 14 months.

Personal Information

Personal information is collected by Woodsmith Experience for the purposes of our customers
purchasing products from our online shop, booking a Woodsmith Experience course, or subscribing
to the Woodsmith Experience mailing list. All visits to the Woodsmith Experience website provide
us with your visiting IP address and User Agent (web browser software) name and version
information.

Customer information entered is used for the shipping of goods and for the sending of course
information. Email addresses are used to send immediate confirmations of orders placed and
course bookings made. Email addresses are also used to request feedback from our customers
regarding clothing and equipment purchased and courses attended.

Your email address is also stored by Woodsmith Experience for the purposes of tracking
abandoned shopping baskets and for sending email reminders (for which an opt-out is available).
Our mailing list requires the customer to provide an email address to receive regular updates.
Unsubscription is under the user’s complete control in respect of the mailing list; the user is sent
details of how to unsubscribe when initially signing up.

Any personal information collected will not be disclosed to any other third party, except in the case
of cooperating with law enforcement agencies to aid in identifying those persons using our services
for illegal activities. Information may be given even without a subpoena or court order if we believe
such illegal activity is being conducted through our services.

Woodsmith Experience is required under UK tax law to keep basic customer personal information
(name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

At any point customers can request to see their personal information stored by Woodsmith
Experience, require Woodsmith Experience to have it corrected and, in certain situations, have it
deleted where there is no good reason for Woodsmith Experience to continue to process it.

Customer Reviews

Customer Reviews can be indexed by 3rd party search engines and therefore customer names may
appear in some search results, if provided, e.g. Google. You may leave an alias when reviewing
items.

Marketing

We use tracking technology to track activity on our website and store certain anonymised information.
This enables us to track information about traffic to our website and how our users interact with it. You can opt out of this tracking if you choose not to accept our cookies.

External Links

This site sometimes contains links to other websites. Woodsmith Experience Ltd is not responsible
for the privacy practices, actions, or the content of such websites.